Setups are carried out automatically with our automation system. In case of an extraordinary situation, automation may be disrupted and installation times may extend up to 1 day. If your order is still not installed after this period of time, if you inform us by opening a support request, your order will be set up as soon as possible during working hours.

Our authorized support team will respond to all your requests within the working hours specified on the contact page. The response time may vary depending on the intensity.

With the automatic backup system, all your services are automatically backed up every day. At any time, you can return to any of your backups taken in the last 3 days.

With aurologic (Combahton) DDoS protection, we provide dynamic protection with a capacity of 3.2Tbps. This system, which is automatically activated at the time of attack, improves itself with the incoming attacks and prevents the attacks.

In our services, there is no refund except if the service is not delivered within 48 hours. For detailed information, you can take a look at the Terms of Service.

We provide redundancy from two service providers that we use in our infrastructure in our Bursa data center, through three different locations in total. With two of Turkey's largest operators, Turkcell and Vodafone as well as communication channels such as fiber line, radio link. We also provide redundancy in equipment such as UPS and generators.